City Appliance Repairs
Last updated: 31/12/2025
City Appliance Repairs (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website www.cityappliancerepairs.co.uk or our services.
1. Who We Are
Business name: City Appliance Repairs
Website: www.cityappliancerepairs.co.uk
Email: cityappliancerepair@hotmail.com
We are the data controller responsible for your personal data.
2. What Personal Data We Collect
We may collect and process the following information:
Name
Address
Phone number
Email address
Appliance details (make, model, fault description)
Images uploaded relating to appliance faults
Appointment and service history
Payment-related information (we do not store card details)
Website usage data (IP address, browser type, pages visited)
3. How We Collect Your Data
We collect data when you:
Contact us via phone, email, website forms, SMS or WhatsApp
Book a repair or request a quote
Use our website
Provide information to our engineers during a visit
4. How We Use Your Data
We use your data to:
Provide appliance repair services
Schedule and manage appointments
Communicate with you regarding your repair
Issue invoices and take payments
Improve our services and website
Comply with legal and regulatory obligations
5. Lawful Basis for Processing
Under UK GDPR, we process your data on the following lawful bases:
Contract – to provide repair services
Legitimate interests – for business operations and service improvement
Legal obligation – accounting and tax requirements
Consent – where required (e.g. marketing communications)
6. Marketing Communications
We may contact you with service-related updates or offers.
You can opt out of marketing at any time by contacting us directly.
We do not sell or share your data for third-party marketing purposes.
7. Sharing Your Data
We may share your data only when necessary with:
Engineers or contractors carrying out repairs
Accounting or payment service providers
Legal or regulatory authorities where required by law
All third parties are required to handle your data securely and lawfully.
8. Data Security
We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access or disclosure.
9. Data Retention
We retain personal data only for as long as necessary:
Service records: up to 6 years (for legal and tax purposes)
Enquiries: up to 12 months
Marketing data: until consent is withdrawn
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us using the details above.
11. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
You can control cookies through your browser settings.
12. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
This Cookie Policy explains how City Appliance Repairs (“we”, “us”, “our”) uses cookies and similar technologies on www.cityappliancerepairs.co.uk.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet or mobile) when you visit a website. They help websites function properly, improve user experience, and provide information to the site owner.
2. How We Use Cookies
We use cookies to:
Ensure the website works correctly
Improve website performance and usability
Understand how visitors use our website
Remember your preferences
We do not use cookies to collect personally identifiable information without your consent.
3. Types of Cookies We Use
a) Strictly Necessary Cookies
These cookies are essential for the website to function properly and cannot be switched off. They include basic functions such as page navigation and access to secure areas.
b) Analytics / Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information such as pages visited and time spent on the site.
This helps us improve the website.
Examples may include:
Google Analytics (or similar tools)
c) Functional Cookies
These cookies allow the website to remember choices you make (such as preferences) to provide a more personalised experience.
4. Third-Party Cookies
Some cookies may be placed by third-party services that appear on our pages (e.g. analytics providers). These third parties are responsible for their own cookie and privacy practices.
5. Managing Cookies
You can control or delete cookies at any time through your browser settings.
Please note that disabling certain cookies may affect the functionality of this website.
Browser help pages:
Chrome
Safari
Firefox
Edge
6. Consent
When you first visit our website, you may be asked to consent to the use of non-essential cookies. You can change or withdraw your consent at any time through your browser settings or cookie banner (if applicable).
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page.
8. Contact Us
If you have any questions about our use of cookies, please contact us:
City Appliance Repairs