City Appliance Repairs – Terms & Conditions
Last updated: 01/11/2015
1. Callout Fee
1.1 City Appliance Repairs charges a £75.00 Callout Fee for all service visits.
1.2 This fee covers:
Callout and travel to the customer’s property
Diagnosis of the reported fault
Labour carried out during the initial visit
1.3 The Callout Fee does not include the cost of any parts required to complete the repair.
1.4 The Callout Fee is non-refundable, regardless of whether:
The appliance is repairable
The customer chooses not to proceed with the repair
Further work or additional parts are required
The customer was unaware of the appliance condition prior to the visit
2. Parts and Additional Labour
2.1 If replacement parts are required, the customer will be provided with a quote before parts are ordered or further work is undertaken.
2.2 Additional labour required beyond the initial visit may incur extra charges, which will be discussed and agreed with the customer in advance.
3. Payment Terms
3.1 The Callout Fee is payable at the time of the visit unless agreed otherwise in writing.
3.2 Payment for parts and any additional labour must be made upon completion of the repair or according to any agreed terms.
4. Repairs and Warranty
4.1 All replacement parts supplied by City Appliance Repairs are covered by the manufacturer’s warranty, where applicable.
4.2 Warranties do not cover:
Misuse, neglect, or accidental damage
Faults unrelated to the original repair
4.3 City Appliance Repairs is not responsible for pre-existing issues or faults that develop after the initial repair if they are unrelated to the diagnosed issue.
5. Cancellations and Missed Appointments
5.1 If the customer needs to cancel or reschedule an appointment, City Appliance Repairs must be notified at least 24 hours in advance.
5.2 Failure to provide adequate notice may result in the full Callout Fee being charged.
6. Liability
6.1 City Appliance Repairs will take reasonable care during all service visits but shall not be liable for:
Any pre-existing issues
Damage caused by appliance design defects or manufacturer faults
Losses resulting from appliance downtime
6.2 Customers are responsible for ensuring safe and reasonable access to the appliance for repair.
7. Customer Responsibilities
7.1 The customer must provide accurate information regarding the appliance, fault, and property access.
7.2 The appliance must be accessible, connected to power/water/gas (as relevant), and safe to inspect.
8. Governing Law
8.1 These Terms & Conditions are governed by the laws of England and Wales.
8.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.